CommandEleven (website url address: //commandeleven.com/) appreciates your business and trust.

Below we have listed our shipping and returns policies so that our customers are clear.

As all of our products are available via digital downloads or subscriptions, we do not offer shipping of any goods. All products are available for immediate download once payment has cleared our account.

Because CommandEleven offers both digital products and subscription-based memberships, we maintain different return policies for both.

DIGITAL PRODUCTS

Any white paper, or research paper, that is purchased from the CommandEleven website can only be returned if the file:

• does not download properly
• does not open on your computer (the user must provide proof that it cannot be opened)
• the digital product is either unreadable or unusable (cannot be heard), in the case of a podcast or videocast

DIGITAL SUBSCRIPTIONS

Any subscription can be cancelled within 48 hours of signing up. Once the 48 hours have passed, the user will be charged the FULL AMOUNT for the month, with the remaining amount refunded within 5 days.

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below.

If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged.  We will let you know if this applies in your particular case.